16-03-2024 10:49 AM
ive been trying for around 4 days to link my sim/mobile number to my online account to access and manage my account online.
i keep getting an error technical issue message and try again later.
anyone else experiencing similar issues with the online system?
16-03-2024 01:05 PM
Hello @Nsp001.
Thanks for coming here.
Are you looking to link a new number to an existing EE account, if yes is this for Home Broadband?
Speak soon,
Katie
04-04-2024 05:20 PM
I'm also having this issue. My account was reset by EE but is only showing my mobile number, when there are 4 SIMS on the account. When I try to link another number the system always fails?
Craig
05-04-2024 08:11 AM
23-04-2024 07:54 PM
Hi,
I moved to EE, to keep my old number I did exactly what was on card, text PAC to 65075 then port to 150 after 2 days everything was set up.
I received text message your existing number has been transferred to your EE plan.
Then I linked my phone number to have access to manage account.
But after that still don't have access to manage account
Damian
24-04-2024 07:30 AM
Hello @Damian0907.
Thanks for coming here.
It sounds like your account may be set up as a user rather than account holder access.
Please give us a call on 150 and our customer care team will help get this resolved for you.
Katie
24-04-2024 07:45 PM
Hi,
Had similar, I started do everything on Friday, but received message from EE "Thanks, the port in is all set up and will take place by 6pm on 23-04-2024
Please don't send this PAC request again before the above date and time as it could result in a delay"
I waited to Tuesday and everything has been set up before 6pm that day.
After that still had problem with access to manage my account. I called to customer service 150 and they checked my details, reset something and after few minutes was fine, now have access to everything
Damian