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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8377 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22404 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 472614 Views
  • 0 replies
  • 12 Helpful

Account

Hi, I have a account with board band with you but I’m struggling to get into my account that it’s been link with as it says the account has close, can I make a new one but I need to account billing and I don’t know it? Could you help me please 

Ayreyzoe by Visitor
  • 266 Views
  • 1 replies
  • 0 Helpful

Edit my acc

Hi. I’m abroad and being charged for roaming as I cannot access my acc to swap my BT sport  for my free roaming. How long will update take and will I get a refund for the days I cannot access my app?!

Bowdie21 by Visitor
  • 258 Views
  • 1 replies
  • 0 Helpful