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EE Forum Login

-SRB-
Established Contributor
Established Contributor

‎18-04-2024 03:04 PM

Every time I go to log in to the EE forum, I get the password incorrect message. I reset the password, to the same password EVERY time and it lets me in. Go back an hour later and have to go through the same thing again. It is just me? Or is it a "feature"?

0 Helpful
4 REPLIES 4
James_B
EE Community Support Team

‎18-04-2024 06:20 PM

Hi @-SRB-,

Welcome to the EE Community. 🙂

I haven't been able to replicate this issue.

Does it happen also happen when logging in at id.ee.co.uk/login?

James

0 Helpful
-SRB-
Established Contributor
Established Contributor
In response to James_B

‎18-04-2024 07:17 PM

Just happened again James. My EE ID and my forum ID are not the same, as I wanted to keep the same name that I had over on the BT Forum (EE forum wouldn't let me use it, so I used another email address to register here.)

0 Helpful
Christopher_G
EE Community Support Team
In response to -SRB-

‎19-04-2024 12:33 PM

OK, thanks @-SRB- 

Does clearing your cache/cookies help? Is it possible that your device is remembering an old password, or are you typing it manually?

Chris

0 Helpful
-SRB-
Established Contributor
Established Contributor
In response to Christopher_G

‎19-04-2024 12:49 PM - edited ‎19-04-2024 12:49 PM

Thanks Christopher, I discovered it appears to be OK if I use my email rather than username to log in - don't think it's  a cache issue as it does it across different browers and devices. Have been able to log in using email on a different devices this morning, so will go with that !