EE app - inbuilt Top up dashboard

[354-]

Navigating around the new version of the app, the inbuilt top up function says "we can't load this information",

top-up wecan'tloadthisinformation

This is after tapping on the "Picked out for you" - card; with the Top-up here button & the image of a lady with a hair up in a bun, holding a device in one hand and a white arrow, pointing upwards.    

pickedoutforyou-runninglowoncredit

[354-]

Have cleared cache for the app, uninstalled, reinstalled. It seems the app is always promoted as the way to do things, it's not very useful at the moment. (I know there are other ways to top-up; e voucher, e-card, 150, debit/credit card, web address for fastpayment payg, from another EE sim, Xoom/paypal, Argos/Supermarket, top vouchers, etc)  

[James_B]

Hi @354-,

I'm sorry to hear you're having problems using this feature.

The error message indicates we're aware of the issue and the team are working on a fix.

James

[354-]

@James_B - No problem, if there are any forum sub groups or beta access areas to help test the app, new or existing features, more than happy to help; am an Android device & PAYG user.