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Pausing a connected data sim

SueT99
Explorer

I purchased a 12 month Connected Data SIM card some time ago and then continued to use it on a £5 a month payment basis. As Roaming is no longer free in the EU and I will be in Europe for a month, I would like to pause my renewal payment for next month as I will not be using the SIM. The help page suggested on the Connected SIM Dashboard there was a button to Cancel (Pause) Renewal but I cannot see such a button. Any ideas how (or indeed if) I can pause my renewal for 1 month? 

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

@SueT99 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Your current balance as of today 20:25 is £0.00. You have 100 texts and 9.9GB remaining until 23/05/2025 for your 30 day 10GB £5 recurring plan.. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

XRaySpeX
EE Community Star
EE Community Star

Text STOP PACK to 150. When you want to restart it you'll need to rebuy that pack so it may continue to recur.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thanks for your help so far. My only concern is that if I stop my current plan and then have to rebuy it I won't get the same deal (10gb for £5 per month). I only use it for data and the latest packs only give 250mb for £5. I started with a Connected Data SIM which was £50 for 120GB that lasted 12 months. I'm not sure they exist anymore, although I haven't really researched this fully. 

XRaySpeX
EE Community Star
EE Community Star

What does texting ALL PACKS to 150 say?

You can probably see similar 3, 6 & 12 months Connected Data SIMs on Amazon.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

@SueT99 wrote:

My only concern is that if I stop my current plan and then have to rebuy it I won't get the same deal


 By stopping your current plan, you get the benefit of not incurring the costs you are trying to avoid.

The risk of your plan not being available when you want to resume, is the risk you run by doing so. There's a good chance of similar bundles being available when you come to resume - they could be less generous, they could be better value.

That is ultimately a choice you have to make.