EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589592 Views
  • 0 replies
  • 12 Helpful

Login Looping and Going Nowhere

I have 2 EE accounts. I have no problem logging in and viewing my bills, etc, but on the other I enter login name and password and get the following:'We’re working on itWe’re just getting things ready behind the scenes. Please wait a minute then refr...

message us broken ?

does the message us live chat on the EE app ever get past the loading symbols .. been stuck trying to get through for about 45 mins ,.

gavh89 by Visitor
  • 408 Views
  • 1 replies
  • 0 Helpful

EE Website shows 'Blocked'?

Logged into the EE site, tried to select the 'Track my order' but the page just keeps refreshing until it just shows 'Blocked'. After that I lose access from that and other browsers.I am able to log into the site using a VPN, although I avoid the ref...

BadgerH by Investigator
  • 969 Views
  • 1 replies
  • 0 Helpful

EE app

Iv been with EE for about 3 weeks my app says this. I don’t even know what’s it’s trying to load ? 

IMG_4729.png
Jlrr by Explorer
  • 464 Views
  • 3 replies
  • 1 Helpful

Upgrading online still not an option

Is there any indication of when upgrading online will become an option again? It has been at least a year since we were able to do so.To reiterate: the upgrade links on both the app and the website (regardless of the browser) are not functional. As h...