Skip to main content
Forum FAQ's

EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 589600 Views
  • 0 replies
  • 12 Helpful

Upgrading online still not an option

Is there any indication of when upgrading online will become an option again? It has been at least a year since we were able to do so.To reiterate: the upgrade links on both the app and the website (regardless of the browser) are not functional. As h...

Id

Hi i've tried to buy a something that needs to be 18+ but it wont let me on the website to buy it im 19 is there a way you can help 

Re: Parcel lost/stolen with DPD?

Hi, The email XXXXXXXXXXX is my son’s email address. He has Downs Syndrome and is unable to use an email. Is it possible to send a copy of the original post so that I can report it. Many thanks Linda [Mod Edit: Removed email address from public post]

Jjhpaul98 by • Contributor
  • 391 Views
  • 1 replies
  • 0 Helpful

Additional Products/SIM numbers displaying in app

Logging into the EE App an additional 3 x sim/mobile numbers are displaying in addition to the 3 numbers/products that should be on the account - they do not however on the web version of the site? They are different mobile numbers to the valid 3? 

Can't log in to account on website

Haven't been able to log in to account successfully on website all this week to download invoices. Throws up different messages, sometimes 'not able to log you in', other times the log in looks successful but it fails to load the account info and dis...

Itemised usage

EE told me I would be able to see my itemised usage within a couple of hours on the app/logging in.. that was 2 days so.  Another agent now tells me itemised billing is only available monthly on the invoice?! what is going on ?! 

Bills

How to view September 2023 bill.  Where can I find it and see the breakdown?

Top Helpful authors
More