23-02-2024 11:22 PM
24-02-2024 08:22 AM
Hi @Liambailey1
Thanks for coming to the community.
What happens when you try and download the bill?
Thanks 🙂
Leanne.
11-04-2024 10:55 AM
Hi @Leanne_T
I am not sure if it is exactly the same issue - but in my case the App does not provide the option "Manage | Bills & Payments" as indicated in your website: https://ee.co.uk/help/billing-payments/guide-to-bill/view-my-monthly-bill
11-04-2024 12:14 PM
11-04-2024 12:20 PM
Hi @Leanne_T thanks for your prompt reply !
My number is correctly shown in the MyEE website (https://ee.co.uk/app/landing-payg) when seeing My Usage details. Also, it is shown in the "Control Centre" panel of the EE App. I assume that the number is correctly linked - but maybe I am missing an additional step? If so, please let me know which should be the next steps.
Thanks in advance for your attention,
Cappelletto
11-04-2024 12:22 PM
11-04-2024 12:41 PM
Uhm, I think that might be the explanation!
How can I confirm it? I assume that I can only access the "Bill & Payments" options if I have a switched to pay monthly - is this correct?
11-04-2024 12:52 PM