I need to understand the reason

[Bimmzz01]

Please i would want an explanation to this and way forward because this was the reason why i changed provider in the first place… may I know the kind package I'm on ?

I need to way forward because what I was told is different from what I’m experiencing now plssss

[Chris_B]

@Bimmzz01  is that for a contract or PAYG ?  What does your EE account  say ?    

 This isn’t customer services it’s a public forum that has no access to your EE account so no one here can see what you’re account says your on.