Nothing links, cannot see any of my bills in app or online

[Nick239]

I've tried over the last week or so since joining EE to add my devices mobile and broadband to see my accounts what I'm paying and when.. been to the shop 3 or 4 times spent countless hours speaking on the phone, im told the accounts are linked but I cannot link my accounts on the app or online.. when I came to EE I was told it will be a smooth transition but its been nothing but a headache that no one seems to be able or willing to solve.. 

 

[Katie_B]

Hello @Nick239. 

I am sorry to hear you are unable to access your online account. 

Are you aware if our technical care team have raised a ticket for this?

If your accounts show linked on our systems but you are still unable to view online, this will need looked into further. 

Katie

[Donald33]

My friends have same problems even more worse, they can’t login EE community asking to help. How can I help him out?

[Leanne_T]

Hi @Donald33 

Thanks for coming here. 

Have they tried another web browser after clearing all cookies and cache? 

Do they have a broadband and mobile account? 

Leanne.

[Nick239]

I've had the same thing, I've been trying for about 2 months now to get this sorted and just get excuses about new systems and such, I did the I'd check stuff and all that and still I have no idea what they are doing.. money is not always in the account so if they don't get paid it's on them but I'm sure the

[Nick239]

Problem for me is the mobile number on.my account won't link to 2 accounts so no chance to make this work, but if you have a different number it's a genius work around!