Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
The option for Live Chat has gone. Does anyone know how to get it back? Thanks.
Hi all, I was wondering if someone here would be able to help.I have an EE mobile account which I can currently view on the My EE app and via the website. I've recently switched my broadband provided to EE. However I'm having trouble linking my broad...
Hi there, i am having an issue to use the ee app it is not showing me the contract which i have
When I tried to log in to my EE account, I received the message 'blocked' as shown.I have cleaned the browser history and cookies and tried several times.Wanna know how to fix it?
I pay for itemised billing. on my app I was able to see calls and texts before the bill. Since two days ago I cannot do this. Where can I view the calls and texts now?
Hi, I have an old pay-as-you-go number that I would like to connect my account to, but it is already linked to my brother's account. Is there any way I can remove the pay-as-you-go number from his EE account and put it on mine without having the SIM?...
For a while I have not been able to view my bill, and then a few weeks ago it change to ‘account closed’ when I log on; I have contacted customer service countless times and just keep getting told it’s to do with the upgrade being rolled out and they...
Hello, I’m struggling to find bill and payment on the app
I have been trying to upgrade my phone on the EE app and I go through the process of selecting the phone, plan and trade in and then click add to basket. When I then click on my basket it is empty and when I click 'check out', nothing happens.I calle...
