Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi. I've been trying in vain to upgrade one of my lines for the past 2 months now. I log in, I receive a message saying that I couldn't be logged in, but I can buy or upgrade following the links shown on screen (I'm not sure how I can upgrade without...
I’m trying to pay my mobile bill on the ee app and online and it’s not doing anything, multiple times I’ve had problems paying my phone bill and it’s really annoying me. I’ve deleted the app and re installed it, nothing, turned my phone off then back...
I tried to log on last Thursday and I got this message I spoke to Customer services who said it was a glitch I have deleted the app and reinstalled but still the same I can go online no problem?
I cannot activate my new sim
My EE app is displaying different reset dates for my data allowance ,the homepage has a different date to the page with the full details , so this seems like a bug, is this a know issue that will be fixed soon?
How can they update the my ee app but yet no one has not even seen that when you try and up load your bill information it don’t even work this is what am trying to say little things like this we should know and also detect not tryn be rude but I am j...
I have a zero spend cap on my contract phone do anybody know how to remove it as I’m in Spain and currently can’t use my data or my contract plan
Still can’t find my EE
Hi there, wonder if anyone can shed some light? Trying to upgrade my sim only contract to a flex plan online, however, when going through the process it appears as if it's trying to set me uo with a new line? Pre contract summary won't even load so I...
I'd like to become an EE customer but I can't currently because I've added an item to my basket by mistake and can't remove it. There is nowhere on the basket page to do so. I chose one SIM then changed my mind and chose another, only when I continue...
