Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9392 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23218 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 493694 Views
  • 0 replies
  • 12 Helpful

Bill

Why is it so hard to pay bill when I login to my EE app  ? It's really frustrating how hard it is

Mobile Account

My mobile phone account has disappeared from my app. My broadband app is still there, but there’s nothing to do with my mobile account. I can’t seem to find any way of accessing it either. I’ve tried deleting the app, accessing it from the website et...

Dc50 by Investigator
  • 440 Views
  • 6 replies
  • 0 Helpful

Connect app to my contract

Hi.I have a contract for my daughteron sim only that I started recently.how do I link this app to that contract as my mobile is connected to my partners account.Thanks