EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 611414 Views
  • 0 replies
  • 12 Helpful

EE website shows "Blocked"

Hi all I am trying to access my EE App and website to check bills and any upgrades etc but every part of website keeps showing a "blocked" page. I have cleared cache, cookies, history and it is happening on both my phone and website.  How do I fix th...

Unable to register my account on EE

I signed up with EE a few months ago by purchasing a SIM on the EE website. This entailed registering for an account on the website. I received the SIM, my previous phone number was ported over, I had contact with EE customer service several times ov...

bwatkins by Contributor
  • 1118 Views
  • 2 replies
  • 1 Helpful

Hard to navigate site

All i wanted to do was check my bill! Complicated site to navigate, just full of peoples post and forum site etc. how can that be the first thing I see when I want to just sign into my account. Think I’ll look at another mobile provider! 

Online account

I try to login to my account and all I get is "linked to another account "  and when I try to get onto my profile "oops something went wrong try again later "   I've tried numerous times to resolve the issues and the basic response is all fine at the...

Shelldb by Explorer
  • 594 Views
  • 2 replies
  • 0 Helpful

Misleading/false advertising for upgrade.

I'm due an upgrade, go on the website and find the following offer. Phone with data = £29.14 instead of £59.14Below the upgrade it states price shown is for phone with airtime,  not phone plus separate airtimeClick the offer and it £29.14 for the pho...

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Emosley by Investigator
  • 941 Views
  • 5 replies
  • 0 Helpful

Re: Unable to register my account on EE

 I'm having the same problem adding my mobile account to EE after i login, i've come to EE from plusnet.I've 'linked' my mobile number to the account but can't see any link to view my mobile services, bills, perks etc. If i try to link again i'm told...

tifo by Investigator
  • 1463 Views
  • 4 replies
  • 0 Helpful

Balance

Hi  Just joined EE as BT no longer supports mobiles. I have downloaded the app but can’t see an area in the app that shows my balance , plan and usage . BT had a , My  BT app and apparently EE did have previously. I phoned EE but they couldn’t help ....

Esio by Explorer
  • 541 Views
  • 3 replies
  • 0 Helpful