Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Why is it so hard to get a detailed bill. I know I can text 150 for the balance but I need to check whether I've been charged for something incorrectly. It almost feels like it's a deliberate ploy. There doesn't seem to be the option to do very much ...
when do you have your chat open because I've been writing for 3 days that it's closed, it's a joke, no communication with you
Hello could you please tell me why my app isn’t working
All the time I have been with EE I still can't access my bill. Every time it's there's a problem try later. The only advise I've had is restart phone or install updated app. All of which I have done and it doesn't work.Reading some comments I can see...
Account XXXXXXXXX tried to set up online account and it asks for mobile number on account to send code. SIM is not in a phone it is in rooter for data only, so we will never receive code. how do i get around this
Hi,Just wanted to leave a bug report that in the device repair tracking area (https://devicerepair.ee.co.uk/tracking), any link to a document leads to a 404 page. If you need any more details feel free to ask.
I’ve received 2 new payg SIM cards on subscription. - I paid £15 for each subscription. They both arrived with £10 credit each. - I can’t link my sims to EE via website or App can someone please help
It seems like whenever you have an issue on EE. The only way to contact then is by phone calls that have nearly 30 minutes wait time. The app barely works, the website buttons don’t work and I seem to hardly ever be able to log in. This is supposedly...
