Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
EE app works on PC, I can log in and check the account etc, but does not work on phone, lets you login user name password then hangs, tried clearing cache and reinstalled app, any ideas might be something in phone settings, but im not sure, thanks
Has the website been changed? It keeps asking me to link my accounts? The lines I have been linked for many years? Whats going on?
When I log into my EE perk, it says that my account has been deactivated… How do I reactivate it!?
It’s useful
Trying to raise an issue in the app and been given a wait time of 2 hours. Is this normal for EE?Also been kicked off the app twice and now cannot connect to the open issue I'm waiting to have resolved.
Really annoying because in order to log into the EE app I have to re register & create a PIN on the normal website nearly every time…surely this is a bug ?
Good
Hi, I'm trying to link my SIM to my account but I'm getting:"We were unable to generate a passcode. Please try again later"I'm on a pay monthly SIM, recently transferred across from Plusnet mobile. Phone can make calls and receive texts.Any thoughts?...
I had to return a device last Wednesday as the package I received was. a downgrade from what I had previously not because of the device. Now I was told it would take 48hrs max initially, to return and then I can upgrade again but this did not happen ...
