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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9308 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23148 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 492003 Views
  • 0 replies
  • 12 Helpful

Resolved! Netflix

How do I set up Netflix. I've added it as an extra on my account and it says it's successful but I don't know how to log in. When I go on the Netflix app it want to charge me.

Kate1987 by Explorer
  • 425 Views
  • 3 replies
  • 2 Helpful

Resolved! Bill

Been trying to pay my bill for the last few days but havnt been able to what do I do ?

Alicia02 by Visitor
  • 502 Views
  • 3 replies
  • 0 Helpful

Resolved! EE app

I am the account holder for all of the family’s plans. When they try to link their product to the EE app it says you can only do this if you are the bill payer. Is it possible to link their plans to My EE?

Helping hand

Hi, my name is CURT, I am not a ee employee. But I will try to help out as best as I can whilst the my ee app is down, please do not hesitate to email me on xxxxxxxxxxxxx@xxxxxxxxx  [Mod edit: Please do not share personal details as your posts are vi...

c9 by Established Contributor
  • 594 Views
  • 10 replies
  • 5 Helpful