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I don’t have the message us option

MarkussZ
Explorer

‎15-05-2024 01:09 PM

IMG_2946.jpeg

 i don’t seem to have the option anymore

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎15-05-2024 02:59 PM

Are you on a mobile contract? Live Chat is not available for PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
MarkussZ
Explorer
In response to XRaySpeX

‎15-05-2024 03:05 PM

I have EE broadband,  I used to have the option but ever since I updated my app it vanished.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to MarkussZ

‎15-05-2024 05:14 PM

Hi @MarkussZ,

Sorry, live chat isn't available for home broadband queries.

Please contact 0330 123 1105 for assistance.

James