Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9380 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23211 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 493512 Views
  • 0 replies
  • 12 Helpful

STUPID APP WONT WORK

I brought a new EE sim card yesterday and have (with bloody great difficulty) managed to make an account. I have also topped up the phone and its all working however, whenever i try to link my phone to my account in the app, it says an account holder...

Bron00 by Investigator
  • 357 Views
  • 2 replies
  • 2 Helpful

EE App not working

Just tried to see my latest bill and pay for it. Unfortunately once again can't view the bill or pay as there is an error message. 

Jahzi80 by Explorer
  • 310 Views
  • 1 replies
  • 1 Helpful

Resolved! My account /App

Hello,I'm near the end of my contract and wanted to look up any offers on upgrades/shop on app. It keeps saying I'm.not the account holder even though I'm all signed in. I can't even access settings to see if something is locked. I've tried to call 1...