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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 11645 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25237 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 533773 Views
  • 0 replies
  • 12 Helpful

When will the App be available ?

This is getting really frustrating now. Almost every month the EE My App seems to be unavailable and undergoing maintenance when I need to transfer data between accounts. Is there an alternative way of managing data ? 

Resolved! Gifting data

I’ve not been able to get into my account for a few days now. My son has run out of data, is there another way of rectifying this problem please? 

T-nanny by Visitor
  • 346 Views
  • 1 replies
  • 0 Helpful

Can’t get in

Hi I have under maintenance coming up for weeks now and cannot get into my usage etc , have deleted app three times and cleared cache but still not working snd under maintenance please help , I have an iPhone XR

Stefcey by Visitor
  • 397 Views
  • 2 replies
  • 0 Helpful

Resolved! Payment

My payment is due today but the app is down, how am i meant to make a payment?