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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9931 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23685 Views
  • 15 replies
  • 10 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 504869 Views
  • 0 replies
  • 12 Helpful

are App not working

Can you please advise when the ee app will be operational ? I have deleted and reinstated the app on multiple occasions and have got to varying stages of logging in after I've installed it before it crashes. this whole sorry situation started when th...

Roaming help

I need help adding the roaming bundle £15 my account on the website isn’t letting me 

Rowena6 by Visitor
  • 291 Views
  • 1 replies
  • 1 Helpful

Additional line & separate My EE account

Hi,I recently took an additional connection on my account for my wife to use. All went OK, SIM arrived and we've ported the number over.Wanted to create a "My EE" account for my wife, I know I'm the bill payer, buy got the impression she could still ...

Can’t see upgrades

Every time I try to see upgrades I get met with a page saying “Sorry! We couldn’t find that page…”Why is this happening?yes I cleared cache, different browser, desktop pc etc. Can’t view store at all when logged in but can when logged out. Is EE tryi...

Kevvv94 by Explorer
  • 485 Views
  • 3 replies
  • 0 Helpful