21-05-2024 10:23 AM
by the way, i can check the broadband bills and plans
21-05-2024 12:51 PM
Hi @kimact7
Thanks for coming to the community.
Do you have your mobile and broadband accounts linked?
Are you using the EE app or EE account online?
Speak soon 🙂
Leanne.
22-05-2024 10:12 AM
yes, i was linked my mobile and broadband ( i can see the bills and plan information well) accounts.
and i am using EE app and EE account online both.
there is same error app and laptop.
it might to be conflicted two number with my accounts.
22-05-2024 10:34 AM
Thanks @kimact7
I would suggest giving us a call on 150 our customer care team will check the account for you and help you get this sorted 🙂
Leanne.