No data use shown

NHRAfan · ‎15-04-2024

Hi, I’ve noticed that for this current month that the app and website aren’t showing how much data has been used for any of the phones on my account (4 in total)

apparently nothing has been used. If data is gifted it shows the new amounts but it doesn’t change when mobile data is used even days or even weeks after. I used to as I check it pretty much weekly just in case I need to gift some

XRaySpeX · ‎15-04-2024

Text BAL to 150 from each.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

NHRAfan · ‎15-04-2024

Thanks for the response

3 of the 4 devices are for children or step children, none of which live with me permanently so I don’t often have access to the devices, yes I could ask them to send the message instead but my point is that this specific part of the app has stopped working.
as I type the app is down for maintenance work so maybe it will work in the morning.

XRaySpeX · ‎15-04-2024

Maybe!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)