Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
New app update is terrible. Just a sales document offering more products and services I don’t want. Keeps.telling I have to link my mobile number but when I try it Tyrell’s me I’m already registered. Now very difficult & time consuming to get to data...
My EE app is showing incorrect information - it says my allowance resets on 20th November, when it actually resets on 2nd November, which is 20 days time - I guess the 20 days is being used incorrectly (and to be honest the info I want is how many da...
Hi. Ever since I joined ee I cannot see my plan details in the app. I have an iPhone 11. Any idea whats that about?
Hi. I got a new phone and number today how do I link it to my EE app?
Ive been trying to upgrade via phone on Monday, Tuesday, 13/14th March 2023, Ive tried different operators, even been quoted different prices, but at close of play Tuesday 14th March 2023 still nothing so it will go into Wednesday. As some said preci...
Samsung A71.1. On start-up the app takes >15secs to get to bio login, then >20secs to load account info. Is this normal?2. When switching back to the EE App (open in the background) all I get is a black screen. The App has to be closed and re-started...
