EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 603146 Views
  • 0 replies
  • 12 Helpful

EE Account Balance

I am struggling to check my balances on the app. When i click “manage” nothing seem to be coming up about my subscription pack or my credit. 

EE Perk

I am trying to use my ee perk code however just keeps coming up saying invalid error I have tried via the app and website on my phone and also on web browser via laptop and still says invalid code 

Krista2 by Visitor
  • 403 Views
  • 1 replies
  • 0 Helpful

New update - can’t manage tv

Since the update and the change to the manage tab, my account doesn’t seem to realise I have EE TV. Just opens the website to buy TV so I can’t easily manage my package. If I click on broadband and the icons go the top scrolling view I can press tv t...

fjnf_shjh by Valued Contributor
  • 791 Views
  • 4 replies
  • 0 Helpful

Resolved! Cannot link my number to my account

 I have a Pay as You Go sim card and whenever i try linking it, towards the end of the process it says "We're having trouble linking your products." I've tried again and again and still wont work.It also already has £10 topped up in it apparently and...

IMG_5474.jpeg
adagoktas by Investigator
  • 2412 Views
  • 14 replies
  • 3 Helpful

I have just come over to EE

I have come over to EE from a legacy BT mobile account felt like I was “Press ganged” but promised it would all be fine 路‍ I am trying to link my mobile to the app but to no avail it will not send me a code & after several attempts locks me out of tr...

K666SJW by Visitor
  • 439 Views
  • 1 replies
  • 0 Helpful