Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I have 2 mobile phone products. On the app I select the 2nd product and select top-up. However the top-up screen defaults to the first product. So no way to top-up the 2nd product. This has worked fine for years. I am thinking this is a bug? Any idea...
Why is it almost every time I fire up your EE app it comes up saying it's down for last minute improvements and being improved. It's just a waste of space on my phone. I've cleared cache, I've deleted and reinstalled, all to no avail. You really need...
New to EE.When I try to install the My EE app it says "app is not available for your device"I have a Redmi Note 9S with Android 12.What is the problem?Regards,Robert
This app is useless, been down for days and a regular occurrence
Hi, Cant link my number to account put number in then get a code in sms and enter then its says can't link at minute come later after we fix things.
I have just rejoined EE after using a different service provider for a few years and I'm trying to create an account, however, this isn't possible as my email address is already registered from my previous plan around 4 years ago. When I log into my ...
Apparently this app is being upgraded. It seems to me to have gone backwards. Once I found My ee I couldn’t remember my password so requested a code. When this was sent and I opened the email. When I returned to the app it went back to the home scree...
