EE app changed, I can't see my details anymore and keep going round in circles!!

[g1cahill]

I've just gone into my EE app after a few weeks and it seems to have totally changed. I can no longer see any of my account details or usage etc that I used to be able to. It then asks me to ink a product, when I out my mobile number in it tells me that that number is already inked to an account. Very frustrating. I've uninstalled and then re-downloaded the app but it's the same.

[JSLR]

Same. Went to pay my bill today and nothing is as I expected it. Looks like something may be broken at EE’s end? 

[seanmsweeney]

Glad it’s not just me. Come on we. Get this sorted

[Leanne_T]

Hi @g1cahill @JSLR @seanmsweeney 

Thanks for coming to the community. 

Can you access your EE account online? 

Do you get the same message if you log into your account online? 

Leanne.

[seanmsweeney]

I can see it online, just not in the app. I only get sales messages in the app now

Sean
Sent from my iPhone

[Leanne_T]

Hi @seanmsweeney 

Have you tried deleting and reinstalling the app? 

Do you get an option to link the account? 

Leanne.