You have my sympathies. My Broadband and mobile phone account with BT was due to be renewed in September, so I rang BT to see about getting a better deal. The operator told me that I would be better off with EE. I didn’t take much convincing so agreed. That was Saturday twelve days ago.
My BB router arrived quickly and works well, however, I still have no mobile phone connection. I did everything as I was instructed by completing the Form they sent to my SMS field. Gave my existing BT mobile number and PAC details. Nothing happened to enable my mobile to be connected, even though I received an SMS stating everything would be sorted within a day or two. Still nothing by last Saturday, so I called at their local store, taking with me the mobile phone bill I had received that morning, asking me to pay the sum of £4.00 for usage this month.
as soon as the member of staff looked at it, he told me that the plan was a pay as you go type plan. He said he couldn’t help me and I would have to phone EE. Funny how it’s never their job, is it?
That afternoon I phoned EE I phoned EE and explained the problem. It took the guy a few moments before realising what was amiss. He then asked me to clear up the outstanding £4.00, which I did, then he read out aloud a message he was sending to the tech department, basically explaining the problem, advising me that he would call me today (Wednesday) to establish if my problem had been resolved. I received no call by 5pm, so I phoned them. Each call to EE I’ve had to use my wife’s phone.
At 5pm today, I rang EE’s technical department and again explained my problem. The operator had a look at my account and told me that he would send me another SIM card which after him doing his thing will have my old BT number on it and to place it in my phone, adding that it will work straight away.
Their operator, who seemed very helpful , informed me that there would be a £1. 50 pence charge for the return, which would be added to my next bill. I couldn’t be bothered arguing about the small charge as I just want my phone working. I mentioned to him that the £4.00 I had paid last Saturday, didn’t seem right. After all it wasn’t my mistake.
Fingers crossed my phone will be back in action before this coming weekend.. You are correct, they are a shambles.
