EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Can't access invoice

Hi Katie Been try since last week to access our invoices, I click on Bills and it takes me to a blank page apart from the bottom bit with the website map - Help , Our websits & apps etc.

Gift data not working anyone else having this issue

Gift not not working, anyone else having this

EE app not showing bills

After many many tries to switch from BT to EE in the course of which 4 orders had to be placed by them due to errors (on the part of their really badly trained sales team) I now find that although I can log in to the website and the App I cannot see ...

How do I turn content look off ?

Resolved! Viewing documents for a repair

I've been sent a text message saying a document about a repair on my phone and tells me to log in but I don't know where to find the document.

Resolved! Upgrade issues

One of the devices under my contract is due to be upgraded today (09/10/24) but it keeps coming up on the EE website and the EE app "we currently have nothing available for me to upgrade." Just wondering if this is something that's popped up before

Unable To Access My EE

When I log into my EE online it just gives me this error code:There seems to be a problem...Sorry, we’re having a little difficulty right now. Try refreshing the page. You can still visit the other areas of EE.(10-001)When I try to access My Bill or ...

Resolved! Unable to access all features on account page

Anyone know what’s happening with the EE page. Can’t access invoices, see usage etc.This has been happening for months and as a business customer I need to access invoices.

Won't let me purchase Apple Watch

Not sure if anyone else has had this issue or if I'm being really stupid however I've been looking to purchase an apple watch and figured I'd add this to my existing plan with EE. Logged into the website (as you would) and found the watch I wanted, t...

Accounts and manage subscriptions

I have been unable to access my account via the EE app nor am I able to manage my subscriptions via the app. I have telephoned to helpline on several occasions and waited up to 40 minutes . Unfortunately, the person I’ve spoken to has been unable to ...