Hello @Anndouglas ,
Welcome to the community,
We have no access to accounts and do not know who you are, but when did you return the IPad and how did you do so?
Once returned and processed, you will get the refund on your account. If you want to discuss this further, then please speak to customer service, which you can do by pressing 2 once you ring them.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
