Can't Login

[5mt56gav]

Cannot Login EE App 5.54.0, it does not bring keyboard for login no matter I am on WiFi or mobile data. I deleted the app and reinstall still same.

[Leanne_T]

Hi @5mt56gav 

Thanks for coming to the community. 

Can you log into your EE account using a web browser? 

Which device are you using? 

Leanne 🙂

[5mt56gav]

iPhone 13 Pro Max

iOS version 18.3

[Leanne_T · Accepted solution]

Thanks @5mt56gav 

Could you try going into Settings > General > Transfer or Reset iPhone > Reset Keyboard Dictionary. 

Then try searching and downloading the EE app again from the App Store, does this work? 

Leanne.

[5mt56gav]

hi Leanie,

It works, thank you.

[Leanne_T]

You're very welcome @5mt56gav 

Glad we could get that sorted for you 🙂

Have a great day. 

Leanne.