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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9136 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22999 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 488862 Views
  • 0 replies
  • 12 Helpful

Suspicious app outage

Funny how everyone can’t access their payments all I’m saying is that there better be some sort of compensation as it’s strange that it’s down for most of the day 

App is useless !

The EE mobile app has been absolutely hopeless for quite a while now. I'm sick of it ! uninstalled & reinstalled numerous time & it just does not work. Plus our broadband keeps dropping in & out for no reason, EE can't find a fault.All our family are...

Rogadog by Investigator
  • 1185 Views
  • 14 replies
  • 3 Helpful

'Can't log in' to upgrade but i am logged in!

i am trying to do an early upgrade because my phone has gone completely unresponsive, but the website is taking me in circles!i logged into my account, going to look at upgrade deals and it just tells me it can't log me in!i can't call the 150 number...

Promotion offering 40% discount from EE

Just got a call from a supposedly agent who works for EE saying she will basically cut my contracted bill in half after asking how much I paid. When ask how long will this promotion last rush and said one year but needed my email address first so the...

Pjoy by Investigator
  • 849 Views
  • 4 replies
  • 0 Helpful