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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 588974 Views
  • 0 replies
  • 12 Helpful

Resolved! Frustrating and impossible upgrade process

I’ve been trying to upgrade my phone for the last few weeks. Everytime I clicked the link through the EE app (as I’m eligible to upgrade) and then go to sign in the page just goes blank. Initially I wondered if this was because I was trying to do it ...

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DrSJF16 by Investigator
  • 1022 Views
  • 5 replies
  • 5 Helpful

Constant problems ordering

Everything i try on the app lately doesn’t work!.. we need to get this sorted!… I’ve ordered and paid down payment 3 times now for a tv… and when called have had them tell me there is a problem and try again on phone to take payment again to be told ...

Gem-mc by Visitor
  • 533 Views
  • 2 replies
  • 1 Helpful

Network

 ee Is ridiculous, can't access to my add-on plans, failed to add new debit card, no responses nothing.

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EE

This has to be the worst phone company everything is confusing no such thing of a refund u can’t do a mistake without be charged for 臘‍

My ee app not loading

Recently upgraded my phone.When i log into the app it lets me put my pin in then comes up with a message saying lets get you set up.I press continue and it just spins.I've uninstalled app and reinstalled again and it starts working but once i come ou...

Resolved! My account

I am told that I can only access my account via the EE app and not via to the website.  I cannot download the app as I do not have a smart phone and my Kindle Fire will not support Google Play apps.  So despite being sent an email to say my bill is r...

Ca2914 by Visitor
  • 488 Views
  • 2 replies
  • 2 Helpful