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Give people notice when the app is going down!

MikeJon
Investigator
Investigator

The app is down again. If you let people know in advance they’ll be able to make changes before they are locked out. Yet again I am stuck at this time of night having a battle with my child over the internet settings. It really is not that hard. Just let people know! 🤷‍

1 SOLUTION

Accepted Solutions
Lesley_W
EE Community Support Team

I understand @MikeJon and I'm sorry for the inconvenience.

I have passed this onto the relevant team so we can look into it.

Lesley

View solution in original post

5 REPLIES 5
Rach_H
EE Community Support Team

Hi @MikeJon,

Welcome back to the Community!

Are you still having trouble with your app today, or is this now resolved?

Rach

Yes the app is now working, but my issue was with not having notice. I understand maintenance needs to be done on it because it isn’t the best and the wheel constantly spins, the wifi extenders take a while to load so a simple task of editing the schedule can take 30 minutes. If notice is given I can ensure the times are set as they’re needed before I am locked out. Although I’m not sure why you can’t have a dev version then deploy when the updates have been done to the live version, then people are only locked out for a short time. Unless that’s what is happening currently although the app does seem to go down a lot.

Lesley_W
EE Community Support Team

I understand @MikeJon and I'm sorry for the inconvenience.

I have passed this onto the relevant team so we can look into it.

Lesley

Heidi131
Investigator
Investigator

I'm in this same predicament right now!!! Sooo frustrating 😑 

Leanne_T
EE Community Support Team

Morning @Heidi131 

Thanks for coming to the community. 

Can you access your EE account and app this morning? 

Thanks. 

Leanne 🙂