23-01-2025 10:43 PM - edited 23-01-2025 10:44 PM
The app is down again. If you let people know in advance they’ll be able to make changes before they are locked out. Yet again I am stuck at this time of night having a battle with my child over the internet settings. It really is not that hard. Just let people know! 🤷
Solved! See the answer below or view the solution in context.
25-01-2025 03:04 PM
I understand @MikeJon and I'm sorry for the inconvenience.
I have passed this onto the relevant team so we can look into it.
Lesley
24-01-2025 10:12 AM
Hi @MikeJon,
Welcome back to the Community!
Are you still having trouble with your app today, or is this now resolved?
Rach
25-01-2025 09:21 AM - edited 25-01-2025 09:22 AM
Yes the app is now working, but my issue was with not having notice. I understand maintenance needs to be done on it because it isn’t the best and the wheel constantly spins, the wifi extenders take a while to load so a simple task of editing the schedule can take 30 minutes. If notice is given I can ensure the times are set as they’re needed before I am locked out. Although I’m not sure why you can’t have a dev version then deploy when the updates have been done to the live version, then people are only locked out for a short time. Unless that’s what is happening currently although the app does seem to go down a lot.
25-01-2025 03:04 PM
I understand @MikeJon and I'm sorry for the inconvenience.
I have passed this onto the relevant team so we can look into it.
Lesley
09-02-2025 10:43 PM
I'm in this same predicament right now!!! Sooo frustrating 😑
10-02-2025 09:23 AM
Morning @Heidi131
Thanks for coming to the community.
Can you access your EE account and app this morning?
Thanks.
Leanne 🙂