The EE app and my ee login is down almsot daily and this has been the level of service for years. Its shocking! And it has nothing to do with anyone's handset or a need to clear cache etc - that's just ee trying to not take responsibility and push the issue back onto customers. Please please please stop telling customers to clear their cache or uninstall and reinstall - it makes no difference whatsoever and is just a delaying tactic because the app is as usual down at the fault of EE and nothing to do with anyone's handsets. Once customers follow this advice and it doesn't of course work, customers are then told to call the EE team who confirm its a problem at EE with the app. The app should quite simply just work!! Its 2023!! Its not rocket science to have a functioning front end app available to customers at all times and working ! It doesn't ! And always is" being improved" - What ? Is there a daily need for this? Of course its not actually being improved, its just the standard message for - oh yeah its down - again ! Please finally after all these years invest some of your huge profits garnered from us, your customers, in what is a basic service now in this day and age to provide a functioning and reliable customer app available 24/7 !!
