My EE App & Website

[keiralouise27]

I have been trying to access my bill for a few days now and am having no success on either the app or website. I keep getting a pop up message saying ‘sorry something gone wrong. Please refresh or have another go later when we’ve fixed things’ however this still after days isn’t fixed.

[Schockwave · Accepted solution]

Hello @keiralouise27 ,

Welcome to the community,

Have you made sure that you have the latest app?

Have you tried just on one browser or tried with a different browser and the same thing happens?

I would suggest going into the browser setting and clear cache and see if that makes a difference.

If nothing else works, I would suggest ringing customer service and get them to reset your account.

Also try deleting the app and downloading it again.

[Elmsy]

This is not accurate or helpful advice. The issue is with EE not the end user. 

I've just had a nightmare accessing ee personal and business accounts.  

As a test I used 

1) samsung S22 ultra 

2) apple iPhone 14 Pro max

3) HP elitebook 840

4) mac book air

Both at home on 4g and sky broadband (1gb)

And at work using either 4g or bt business broadband

All 4 devices are regularly (cleaned). No software conflicts. 

The ee website 404 non stop. So all 4 devices are at fault?  

Sort the website out.  It's archaic.

Oh and i used chrome, Edge, Firefox and duckduckgo.  On all browsers, ee is unstable.  

Your advice may as well be ctl alt del. 

[keiralouise27]

I called EE Customer Service about this after I posted and they said it’s an issue on their end and they would resolve it. 1 month on and nothings changed, it’s nothing to do with the users side it’s EE.

[Elmsy]

Exactly!!  I called my EE business person. He was scathing about it.  

The advice in this forum is cut and pasting drivel 

[Jodie6640]

I’ve been having the same problem. I’ve even rang them and it’s still doing it. Have you sorted your problem?? 

[Peter_W]

Hey there @Jodie6640, welcome to the EE Community!

I'm disappointed to hear you're still having trouble with this after speaking with our team. 

What steps have they recommended you try so far, and is it specifically the bill that you're not able to view at the moment?

Peter

[goose]

This seems to be a problem affecting a few people me included but every time you ring they don't know anything about it. Someone must know what's going on with it 

[Christopher_G]

Hi @goose 

Have you tried accessing your account through another device or browser? Are you able to log into the EE App?

Chris