The EE Community

EE App-Manage Broadband/speed test issue

Hi all, Since i moved to EE from BT on the 26/03 I have tried to carry out spoed tests via the manage my broadband option and on a rare occasion it does it but most of the time its telling me " you've lost connection" etc. this happens a lot and is e...

Idiotic webpage

Why have a webpage where i cant look at my billing and contract, when i select it, it just shows me the online forum im getting annoyed with it i have the stupid app, it says this account is closed someone needs to cancel the direct debit for today a...

Roaming in Australia

Hi. I have been here in Australia (Sydney) for the past 4 days and have the EXACT same issue.  I notified EE prior to my departure that I will be in AUS, removed my spend cap, authorised my 5 day abroad pass and turned on roaming once we arrived. I a...

I want to Leave EE due to the huge price increase

The subject explains really why I want to leave EE. I'm 1 year and 4 months into my contract and with the huge price increase imposed on the contract I'm looking to leave.  According to Citizens advice I have the right to cancel my contract with in 3...

Breach of contract terms ? No TV for four weeks

I wonder if anyone can offer any advice. My elderly parents who are customers/victims of BT/ee have had no television for nearly four weeks. We have spent many hours on the phone to EE, performed countless checks again and again. They have had one vi...

how to report scam text received without sender tel number ??

EE WiFi 7 Pro Ethernet Backhaul

HelloDoes anyone know how to set up ethernet backhaul with the smart WiFi pro?

USA Roaming - no message received to setup roaming pass.

Hi, I’ve been in the USA a week and since I landed my E-sim has not worked. First I didn’t receive a text message to active a roaming pass, despite having roaming service turned on. I’ve tried manually selecting T-Mobile as my network, and also the a...

All rounder

Why am I being charged for a watch simwhen I’m on a all rounder contract

I am looking for an EE tv stream package to include cricket and full uhd on full