cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

WHY DO BT EE CONTINUE TO BLOCK ACESS TO MY ACOUNT EVERYDAY.

Chipmunk_1
Investigator
Investigator

 


1.    

I HAVE HAD TO CONTACT EE TECH SUPPORT REGARDING EE BLOCKING MY ACCOUNT NEARLY EVERY DAY.  YESTERDAY I WAS TOLD WHAT TYpE OF PASSWORD TO WRITE.  I HAVE NEVEr HAD A UTILITY COMPANY GIVE ME AN INTERFACE REGARDING PASSWORDS.

2.  WHEN I WAS ABLE LOG INTO MY ACCOUNT 98% OF THE EE APP WAS NOT WORKING.. 

3.  Why has the app been changed to not allow customers to gain access to their broadband accounts? Lost away from home?

4.  Is there any reason why BT EE employee would be writing coding on my phone?

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

4. None at all!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP