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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589565 Views
  • 0 replies
  • 12 Helpful

upgrade due today

my upgrade is due today but it just says manage on my work portal usually it will say upgrade. what will happen if i put an order in, will my existing contract cancel and the new one start

tillett2 by Visitor
  • 402 Views
  • 1 replies
  • 0 Helpful

EE Support email

Hi all A couple of things - are you getting the 404 error when trying to go between pages - its very frustating!Also I am trying to contact EE regarding an upgrade - I am getting a meesage to say that I can, but then when I click on the upgrade box i...

JBerlus by Visitor
  • 723 Views
  • 1 replies
  • 0 Helpful

EE APP

Ee please sort your app out I can seriously not view my account the billing part I’ve asked you guys about this before and it don’t ever get sorted I get your busy but please find some time to fix the small problems first not just the bigger issues t...

DMONEY1x5 by Contributor
  • 393 Views
  • 1 replies
  • 0 Helpful

Live Chat on EE

I’ve got incredibly bad anxiety and I cannot get words out when actually on a telephone call. I’ve tried to access the live chat but all it does is buffer on a screen for 20 minutes until I either loose patience or the app crashes.Is there  an email ...

Trying to upgrade on website is impossible

I’m finding the website really hard to use to upgrade . I go through the upgrade link but i want to keep my old number and going through the checkout no where does it say about keeping number or trading in old phone , I have to put all my info in aga...

Kay8814 by Visitor
  • 423 Views
  • 1 replies
  • 0 Helpful

Resolved! Live chat messaging

Is there any live chat or messaging as when I go to help on the app it’s telling me I have to call. I cannot call as I’m at hospital and unable to call.