EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

EE app

The EE app is not working. I cannot see my accounts and it has been saying try again later for the last few days. We were on the phone with BT about our landline and.she could see our EE accounts for our mobiles. She updated them. We tried to see our...

Resolved! App and web not working

I’ve been trying to login on the app and on the web for about a week to view my bills etc and can’t get access on any, anyone know why or what could be causing this.

Over a month and online account details still not working, EE app, web, info on

Getting a little tired of EE. It seems they are very good yes people, all talk etc. My service was nearly cancelled, so I had to call in to ask why. apparently they were sorting stuff out back end but failed to let me know. My online account is set u...

this app is the worst i have had to use

im sick of going round in a loop. live chat never workspay a bill and it goes on a different number EE please sort this app out its horrendous

Resolved! I cannot link my phone to my account

I cannot link my phone to my account; which seems to be an ongoing problem - is this likely to get fixed/

Resolved! No suitable plans

I am now eligible to upgrade, however, when I use the app or online it says “sorry there are not suitable plans available for this device right now” on each phone I click on. Why is this? What do I need to do?

Add on

Why isn't the add ons working

Unable to view EE bills on website since Feb 2024

Hi, I am not able to view my EE bills on the website since Feb 2024.Kindly advise.

Finding data usage?

Where on the website can I find details of my data usage?

Unable to purchase SIM only due to bugged credit check

Hi all, So I've been attempting to purchase a SIM only contract via the web store, but everytime I reach the credit check and put in any dates for date of employment/date joined bank/date moved in it will tell me my dates need to be after my birth da...