Phone colour

[Jimmy5031]

Hi, I am trying to upgrade my phone to a pixel 9 through the app and no matter what colour device I choose, when I go to checkout or my basket it shows the device in porcelain? I am worried that if I receive the wrong colour I wont be able to return the device as it would match the colour on the initial order. Any suggestions would be appreciated.

[Northerner]

Hi @Jimmy5031 

Is your colour available. Try speaking to CS on 150 and they can process your order. 

Thanks 

[Jimmy5031]

Hi, I would assume it was available as the app allows me to select it initially but when I get to the final few clicks the item changes colour description in my basket 🤷‍♂️ 

[Alex_H]

Hi @Jimmy5031,

Thanks for visiting the EE Community 🙂

Before you add the phone to your basket, when you are clicking between the colours there can be a short delay as the page reloads your new colour selection. 

Once you have added the phone and go to your basket it should state the colour here, e.g. Google Pixel 9 256GB Wintergreen, if it shows Porcelain here rather than the colour you want, I would not go ahead with the order as the colour it shows will be what is being ordered. 

If the issue is persisting, I would recommend clearing your app data/cache and logging back in or trying on the website also or as @Northerner recommended our team on 150 would be happy to help place the order on the colour you would like. 

Alex


 

[Jimmy5031]

Hi Alex, 

Thank you for the advice. I have deleted the cache etc but the same issue is persisting, I thought I would do it through the app to avoid having to phone someone/holding/dodging sales pitches etc. kind of defeats the purpose in being able to use the app for upgrades if I still need to do all that anyway. Think I'll just ride out the rest of my contract and shop about a bit I hear Tesco mobile give you free roaming data abroad and not as a bolt on at an extra cost like EE