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Ee app and online login problem

colin19751
Explorer

Spoke to technical last week and was told that this was known problem and a fix was to be carried out on the 18th. Tried logging on both the app and online but the problems still seem to be there, getting a bit frustrating now. Deleted and reinstalled the app, cleared cache, updated etc with no change. Is there any update on this problem??

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@colin19751  have you ever requested via customer services an account reset?   If not I recommend you do. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Thanks I'll give this a try