The EE App and Website is telling me it's "BLOCKED" no other info.

[Leanne_T]

Hi @jonmossman 

Thanks for coming here. 

Does this happen as soon as you log into your EE account? 

How long has this message been showing for? 

Leanne.

[glen2105]

As a new EE customer from BT, I keep getting the  Blocked message when i try to access other pages, we thinking about upgrading to Sports TV package but when i try, it says BLOCKED

There are many threads on this topic going back several months so EE must know about this problem. so why isnthis happening ?

Thanks

[Alex_H]

Hi @glen2105,

Welcome to the EE Community 🙂

Is this issue happening permanently on certain pages? Is it happening across different devices and browsers when you are logged in? 

Alex