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I need to report fone lost

des737
Explorer

‎25-08-2024 11:36 PM

Lost fone 

0 Helpful
4 REPLIES 4
Mustrum
EE Community Star
EE Community Star

‎25-08-2024 11:50 PM

@des737  You can follow the guidance in the Help section. https://ee.co.uk/help/mobile/fix-problem/my-device-has-been-lost-or-stolen 

XRaySpeX
EE Community Star
EE Community Star

‎26-08-2024 12:10 AM

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
des737
Explorer
In response to Mustrum

‎26-08-2024 01:34 AM

That option doesn’t work. Neither does any other option 

0 Helpful
Mustrum
EE Community Star
EE Community Star
In response to des737

‎26-08-2024 06:57 AM

@des737  Did you follow the prompts when the call was answered?

What messages did you get?

Do you have a pay monthly or PAYG phone?