Account migration ee id

[Doddy01]

Technical support have informed me there is a problem migrating some new ee customers re. ee id to the platform online/app where access to billing and family data sharing can be managed.

I am affected by this.

How long will it take to resolve?

[Leanne_T]

Hi @Doddy01 

Thanks for coming back to the community. 

I am sorry to hear you are unable to access your account details, did the team raise a support ticket for your account when you called? 

Leanne.

[Doddy01]

The team did not mention raising a support ticket.
Can that be actioned now or do I need to call again

Kind regards

[Leanne_T]

Hi @Doddy01 

If you give us another call, the team will check if this is needed and provide an update for you 🙂

Leanne.