Balance

Esio · ‎24-04-2024

Hi

Just joined EE as BT no longer supports mobiles. I have downloaded the app but can’t see an area in the app that shows my balance , plan and usage . BT had a , My BT app and apparently EE did have previously. I phoned EE but they couldn’t help . To text , “ balance “ is a bit outdated?

Am I missing something . I like the idea of , “ at a glance “

XRaySpeX · ‎24-04-2024

@Esio : To see your plan, Look in your online MyEE under Home > Plans & Subs > Plan Details.

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Esio · ‎24-04-2024

Thanks

I am on a contract.

I phoned EE and they are investigating as I can’t see the options you suggested but thank you for your help and reply . Possibly as I am just new to EE it’s not set up
Sent from my iPhone

XRaySpeX · ‎25-04-2024

Have you linked your mobile no. to your EE a/c?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)