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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8610 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22563 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 476243 Views
  • 0 replies
  • 12 Helpful

Data

Why do you have maintenance on the app nearly each month when data needs to move to mobiles on the 24th of each month. After 12 you getting less data to move. So unfair and daylight robbery

Resolved! EE login is not showing any details

I have joined EE and im all setup ok and connections, data, etc all good. However when I login to my online EE account, I cant see any details about my contract.  Do i have to somehow associate my mobile number with my online account? 

Mikey075 by Investigator
  • 890 Views
  • 5 replies
  • 1 Helpful

Feedback

 EE,Please redesign your site, it's horrible to navigate and sometimes just says it can't load a page or whatever; while I was upgrading it actually wiped my basket while trying to get to the card details and took about 4 attempts to actually get it ...

nasty1 by Visitor
  • 280 Views
  • 1 replies
  • 0 Helpful