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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589797 Views
  • 0 replies
  • 12 Helpful

My EE app account frozen

I login my EE app account, but it shows the message as the picture. I also tried to login EE website, but the system cannot show my profile and my account info. I already linked up my broadband bill to my account and I can’t check and pay my bill rig...

IMG_0190.jpeg IMG_0191.jpeg
Donald33 by Investigator
  • 510 Views
  • 3 replies
  • 1 Helpful

SAR REQUEST

I put in a request to get a list of my outgoing calls and they said it would only be the calls to EE that i made and not personal calls is this true? 

Larsxo by Visitor
  • 580 Views
  • 1 replies
  • 0 Helpful

Stupid useless app

The ee app is not working yet again.Live chat was so unhelpful giving me impossible advice sending me stupid links.I have had 4 mini strikes really don’t need this ee.Inly wanna know how much my bill is.The app hasn’t worked for over 24 hrs plus I ne...

Resolved! This app terrible

This new app is shocking , all I want is old app back so easy to use , now all I can do is chat to people it’s says your app is being improved I just want check usage , bills , add ons , up grades instead of ask a question !! Who ever thought to chan...

unable to log in

hi all has anybody else having issues when trying to log in? mine either says try logging out then in or 'We’re working on it We’re just getting things ready behind the scenes. Please wait a minute then refresh the page.(2005)' i need my invoices and...

njd321 by Explorer
  • 386 Views
  • 1 replies
  • 0 Helpful

Update my bank card info

Dear [EE Telecom Service], I hope this message finds you well. I recently had to update my bank card information associated with my account. As a result, I kindly request your assistance in updating my records accordingly. I've already ordered a new ...

Othman2 by Visitor
  • 370 Views
  • 1 replies
  • 1 Helpful

Chat

Chat live is not working haven't seen chat live for weeks now and  every time I log in says something went wrong the app is not working probably and I need chat available I have logged in I have seen no chat option