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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 589563 Views
  • 0 replies
  • 12 Helpful

EE App

I have recently been swapped over from BTtv and broadband to EE. This has now appeared on my Android EE app. The problem is that my two EE mobile phone plans and details have disappeared from the app and I can't see them anymore. Should EEtv Broadban...

seasidave by • Investigator
  • 303 Views
  • 0 replies
  • 0 Helpful

Resolved! Paying bill

Hi, trying to pay bill via app, bank sends money but message on EE app pops up saying payment failed?!?! Any ideas?  Have been trying to pay for a few days same message every time!? 

Serena73 by • Visitor
  • 430 Views
  • 1 replies
  • 0 Helpful

I want convincing reason!!

I don’t know why EE company takes more than 1 month to fix the app problem, so before when I want to top up my eSIM card it was very easy and it takes a seconds but now when suddenly my data finished in midnight I have to wait until the morning to go...

Resolved! Trade in

Hi guys sorry for the question looking to upgrade from my 14 pro max to the 15 pro max it says they offer up to £336 will that money if I did get offered it go to my bank or just my ee account please 

Gregog by • Investigator
  • 762 Views
  • 4 replies
  • 2 Helpful

Topping up

my plan direct debit tried to go out yesterday but had no money in that bank account. It failed and I can’t buy one now because app is down? Any suggestions please?

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