EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 608776 Views
  • 0 replies
  • 12 kudos

Re: Unable to register my account on EE

 I'm having the same problem adding my mobile account to EE after i login, i've come to EE from plusnet.I've 'linked' my mobile number to the account but can't see any link to view my mobile services, bills, perks etc. If i try to link again i'm told...

tifo by Investigator
  • 1452 Views
  • 4 replies
  • 0 kudos

Balance

Hi  Just joined EE as BT no longer supports mobiles. I have downloaded the app but can’t see an area in the app that shows my balance , plan and usage . BT had a , My  BT app and apparently EE did have previously. I phoned EE but they couldn’t help ....

Esio by Explorer
  • 536 Views
  • 3 replies
  • 0 kudos

Cannot use web site with Firefox

It is impossible to log in with Firefox to this web site.  As soon as you put in a username/email address and password on https://id.ee.co.uk/login or https://auth.ee.co.uk/ you get sent to https://id.ee.co.uk/logout.The site works perfectly with Goo...

Not Receiving Passcode

Hi. I've already got My EE App on my phone and it's got my mobile phone contracts associated with it.  I'm trying to link/add my "new" home broadband account with EE but the registered mobile for the verification is different (which should not be a p...

Downloading a Bill

I have logged into my account on line (not on the app) and i go to billing and i press dowload bill and its not downloading the bill - then an error message appears. I have tried doing this for two hours!  Even logged off and back in several times.  ...

AlexJ1 by Visitor
  • 437 Views
  • 1 replies
  • 0 kudos

Date must be after date of birth

Is there someone that can help me with this issue? Having same problem that a couple of other users have described on this forum. Have a 20% off discount code that I want to apply so can’t do the order over the phone  

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podcfc67 by Investigator
  • 1860 Views
  • 11 replies
  • 3 kudos

About ee service phone number

07953 966 350, is this an official contact number of ee? I call EE service through the app, it automatically call this number but not 07953 966 150.

q726ydyh by Investigator
  • 1449 Views
  • 4 replies
  • 0 kudos