On the EE website I click on View My Bill and it just opens up a wrong page.

[TimPaxton]

On the website I can’t view my bill. It just gives me a page the says “Manage Numbers”.

[Katie_B]

Good morning @TimPaxton. 

What happens if you click Manage Numbers?

Are you able to access the EE App OK?

Katie

[TimPaxton]

Hi Katie

I open the website, log in, click on Bills and Payments at the top then

See your full mobile bill

This just takes me to a page saying 

MANAGE NUMBERS

I do not want this.i just want the option to see and download my bills through the website.

However, the app does work properly just now and I have downloaded mt last months bill from there.

Tim

[TimPaxton]

There are 2 sub-headings for this Manage Numbers page

Changing user roles - selections to make

Adding a new number

[TimPaxton]

I still don’t have an answer to this, except not to use the website. I do remember it happening maybe a coulee of years ago and am not sure how and why it resolved. Is it a known issue? I cannot see and download my bills through the website.

[James_B]

Hi @TimPaxton,

Are you logging in at id.ee.co.uk/login?

James

[TimPaxton]

Hello James

Yes is the answer to both these questions.

Here is the page it takes me to on the website.

[Leanne_T]

Hi @TimPaxton 

To get this looked into please call us on 150 and our mobile guides will be happy to help 🙂 

They can raise a support ticket if needed to get this investigated and resolved for you. 

Leanne.