Unable to get early upgrade, view plans or get an additional phone

[hafsabahlouli14]

Hello I am also having the same problem at the moment how to I fix it 

[Katie_B]

Hello @hafsabahlouli14. 

Thanks for coming to the community. 

Are you trying to access this via the EE web page or the EE app?

Katie

[hafsabahlouli14]

On both, this started ever since I made my sim into a eSIM 

[Katie_B]

Hi @hafsabahlouli14. 

Thanks for confirming.

Have you reported this to our technical care team on 150?

Katie