Re: Unable to get early upgrade, view plans or get an additional phone

hafsabahlouli14
Explorer

‎07-06-2024 01:38 AM

Hello I am also having the same problem at the moment how to I fix it 

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎07-06-2024 07:32 AM

Hello @hafsabahlouli14. 

Thanks for coming to the community. 

Are you trying to access this via the EE web page or the EE app?

Katie

hafsabahlouli14
Explorer
In response to Katie_B

‎09-06-2024 01:44 AM

On both, this started ever since I made my sim into a eSIM 

0 Helpful
Katie_B
EE Community Support Team
In response to hafsabahlouli14

‎09-06-2024 07:20 AM

Hi @hafsabahlouli14. 

Thanks for confirming.

Have you reported this to our technical care team on 150?

Katie