EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Hello im trying to down load my 3months bill statement

Upgrade Unavailable

Hello, When I go to either the website/app to look at upgrades, it either says my upgrade is unavailable or it won't let me click to get to the deals. I've rang up EE helpline and they've said I can upgrade and I've also texted UP to 150 and they've ...

Sick of pressing buttons and never getting connected

Absolutely fed up of spending a half hour and still can't get to speak to anyone. What's going on>???

Regarding iPhone 15

Resolved! Upgrade

I am trying to upgrade my phone on the app but keep getting sent back to original screen when trying to search upgrades

I cant log on to 8 to transfer dater to my tablet

A masterclass in making things worse

Hats off to EE who have managed to take an app that frustrates almost everyone and then adapting it to make it not work at all. This must take real dedication. Day in day out, working on how best to drive you mad… I don’t suppose this will be read by...

App is down

Why can I not get onto the app? It has been down for ages

Says my phone number is registered to another account - it isn't.

I've been an EE customer for 7 years, and have my phone number and email registered to the website for at least five years. Recently I've been trying to login in, but it tells me I need to register a phone number. When I try to put my phone number in...

Cannot access current or previous bills

Anyone else having issues trying to connect via app and internet trying to download current or previous bills?. I'm just getting a error screen. And the helpline wasn't helpful at all. I don't see why I should be charged for you to send me a bill whe...