Upgrade options log in issue

[Mizzy7]

I can log into the website and manage my account no problem but as soon as I try to access the account upgrade pages to upgrade my sim or my phone I get “we’re sorry we are unable to log you in at the moment please try again later” messages

tried from latest chrome, safari and Firefox browsers same issue content blockers are all off  

[Mizzy7]

Also this has been happening for over a week

[Christopher_G]

Hi @Mizzy7 

Welcome to the community

I'm sorry to hear that you're having a problem upgrading online. If you give us a call on 150, our Mobile Care team will be able to look into why this is happening and run through your upgrade options with you.

Chris