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Unable to gift data in app or website

Me2andu
Explorer

Both methods of accessing the account to gift data are giving error messages and it’s been like that all day! My son has run out of data and needs his phone! 

IMG_6204.jpeg

@EE Community Support Team 

3 REPLIES 3
Leanne_T
EE Community Support Team

Hi there @Me2andu 

Thanks for coming to the community. 

Have you been able to gift data to your son's number previously? 

Thanks 🙂

Leanne.

Hi @Leanne_T 

yes every month it works fine but this time there is an issue with the EE system being able to show the current data status for each of our family phones. 

Leanne_T
EE Community Support Team

Thanks for coming back to me @Me2andu 

To get your EE account looked into and the data gifted to your son, please call us on 150 and the team will be happy to help 🙂

Leanne.