why do do on chat line operater doesn't listen,

[mazz60]

we are having problems not even able to phone on FREE numbers, but chat operater keeps saying we have to phone.

LISTEN we cannot phone out , calls failing all the time,  

[James_B]

Hi @mazz60,

Welcome to the EE Community. 🙂

If your issue requires a call to our Technical Support Team, you can call on 07953 966 150 from any phone.

If it's a mobile signal issue, you could also try making the call using WiFi Calling.

Thanks

James

[arfanarasul2312]

How do I contact on line support as I cant ring out on any number or receive calls aswell 

[Leanne_T]

Hi there @arfanarasul2312 

Thanks for coming to the community. 

Do you have a query we can help you with on the community? 

You can find contact details in our Contact EE page, including numbers you can call from any other phone. 

Thanks 🙂

Leanne.

[Patricia75]

I am astonished that there is no simple Chat facility on this site, as is the norm almost everywhere else.  I am fed up trying to get through to EE on the phone, being told that I need to hold on for half an hour and then being cut off just as the half hour is up - possibly because my phone is by then out of charge.  I came on here hoping to find a Chat facility where I could speak to a Company representative, not other people like myself who are simply  customers.  

I'm really missing BT. 

[Leanne_T]

Hi @Patricia75 

Thanks for coming to the community. 

Do you have a query we can help you with on the community? 

Chat will show in your EE app within the Help section if this available for your account. 

Leanne.