EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12232 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 25772 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 542970 Views
  • 0 replies
  • 12 Helpful

Resolved! online account

hi i cant access either my ee app or online account  i cant see bills or upgrade options its telling me technical fault have deleted reinstalled app cleared cache etc nothing helping any ideas on what to do next?

Ajp1972 by Investigator
  • 911 Views
  • 2 replies
  • 2 Helpful

Missing lists of PAYG add-ons (Legacy Packs) - My EE web

Are the payg add-ons not listed anymore on the dashboard when viewed through a desktop web browser? I remember seeing such items listed, e.g.  extra minutes, data, texts, for X amount of days, you could buy them with either existing credit or a pre-r...

view-add-ons.PNG
354- by Star Contributor
  • 335 Views
  • 1 replies
  • 0 Helpful

PAYG - SIMO - webpage layout

Single user error, not sure?! The layout for the page is a bit odd; misplaced subscription panels, they seem to have drifted to the bottom?!. (Using MS Edge Version 121.0.2277.112 (Official build) (64-bit))payg subscription panels - drifted 

odd-layout-payg.png
354- by Star Contributor
  • 301 Views
  • 3 replies
  • 1 Helpful

2 diffrent acounts on one my ee

Some how my moms ee account had been linked to mine on the my ee app I've tried removing the number but when I go into that part on the Web site login in it does not show up on there ?