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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9356 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23194 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 493066 Views
  • 0 replies
  • 12 Helpful

2 issues

afternoon all, I seem to have two issues, first is I has two Apple Watch accounts linked to mine but only have one watch and I can't seem to cancel either. my other issues is every time I log onto my account for possible purchase anything (for exampl...

BobbyMc82 by Valued Contributor
  • 340 Views
  • 3 replies
  • 1 Helpful

my ee app not working

I am unable to use the My Ee app - I have had this for many years and suddenly it’s stopped working making it impossible for me to gift data to my linked accounts. I have cleared cache, deleted app and reinstalled a couple of times with no success. I...

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Resolved! Checking bill

I am getting totally peeved off with ee why can't I check my new monthly bill on the day it is produced. I have tried 4 times to check it and it failed every time, I have uninstalled the ee app and reinstalled it and still nothing I won't be ringing ...

Kh171 by Contributor
  • 533 Views
  • 4 replies
  • 2 Helpful

Sorry there seems to be a problem

With the EE app.This is because there may be a problem with the configuration of your device.Here is the thing, freshly installed Oxygen OS, every other app works.Do you think the problem is my device or the app?Whoever coded the app perhaps needs to...

chrcolk by Skilled Contributor
  • 1143 Views
  • 4 replies
  • 10 Helpful