EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 608561 Views
  • 0 replies
  • 12 kudos

Resolved! Verification link won’t send to my email

When registering my ee account and linking my device which is just a sim, the verification link will not send to my email and I have checked junk mail and have tried this 20 times over and still can’t receive the emails so cannot get into my account....

alice2273 by Investigator
  • 1228 Views
  • 5 replies
  • 3 kudos

Resolved! Data gifting unavailable

Is anyone else having data gifting problems this morning? I have plenty of data to gift but keep receiving an error message 

Eve0 by Visitor
  • 877 Views
  • 5 replies
  • 3 kudos

Messages feature in app

I’ve been in the message us feature in the app now for 5 hours waiting on a response. 3 people have answered with “we are checking for you now” and never returned. The last person was 3 hours ago. 

League by Investigator
  • 563 Views
  • 3 replies
  • 2 kudos

Blocked

Has anyone else had issues trying to access the ee site, i get the landing page then click on the link and it takes me to a page saying blocked

Resolved! Swapped PAYG to Pay Monthly and can’t link the account.

I bought a new SIM card and had it swapped to a Pay Monthly via a phone call. It’s been about a week since doing so and when I try to link the account, I get told to call 150. They in a nutshell have said there isn’t much they can do and to just try ...

TS-Croz by Investigator
  • 1212 Views
  • 6 replies
  • 5 kudos