Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
This is minor, but very confusing.The android app home screen shows GB remaining instead of MB. So I'm seeing 82MB out of 10GB remaining.I can't find a way of reporting app issues, so I'm leaving it here in hope it makes its way to developers, or get...
I joined EE some months ago. Although I finally managed to get my phone linked to the account by talking to customer services, no one there can get the app to recognise me as the owner. So, I have no control over the account and can't even e my own p...
Ho do I close and delete my old my ee account?
Keep getting same message "Your App is being improved" I've been getting this same message for about a week now and I've tried clearing the App cache etc but no joy. EE support please advise how to resolve this issue. I have a Samsung Galaxy S21.
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
Anyone care to explain how you are meant to gift data when both the app and website are both offline? I don't pay £150 for the priveldge of having an unusable phone. I hope for my sake and everyone else effected by this, that compensation will be due...
For months and months now, my app cannot tell me how much data I have remaining. It always says something like “Something went wrong. Please try again in a few minutes.”It’s been months! Is this a known issue? I’ve reinstalled/signed out so many time...
Hello I need to top up as the app is down
