Mobile account not linked

[V8Hilux]

Tried to open the app this evening, only to be greeted with no account details and being asked to link a device for some reason?! Try to link mobile, more often than not it says unable to send passcode, then on the rare occasion it does send one it is unable to verify the passcode. The I get told I've made too many passcode requests.

So I am now unable to view any of my mobile/contract details at all as the website says to log into the app but the app won't show me anything because for some unexplained reason my mobile account is no longer linked?

[Leanne_T]

Hi @V8Hilux 

Thanks for coming back to the community. 

How long has this been happening? 

When was the last time you accessed the app?

Leanne 🙂

[Pottsmeister1]

I have had same issue for a week. Just says unable to link. Called 150 and they agreed app rubbish !! What can I do to see my  mobile usage etc AND my other five linked accounts !! 

[Christopher_G]

Hi @Pottsmeister1 

Are you able to link the accounts through the EE Online desktop site?

Chris

[Kaylum]

This has happened and is happening to me right now 

[Leanne_T]

Hi @Kaylum 

Thanks for coming to the community. 

Have you recently joined EE? 

Can you try logging into your EE account online, does this work for you? 

Leanne 🙂

[Pottsmeister1]

Afraid not. Any idea when the very poor websites and apps will be sorted. They used to be good. But useless since merger with BT !

[Pottsmeister1]

Any idea when the very poor websites and apps will be sorted. They used to be good. But useless since merger with BT

[Kaylum]

I have joined 2 days ago they said they are going to merge my accounts
should take about 5 days it’s just my iMessage will not work as it states
“activation fail”

[Leanne_T]

Hi @Pottsmeister1 

Thanks for coming back to us. 

Can you access your EE account online? 

What happens when you try and log into the app? 

Leanne.