cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Mobile account not linked

V8Hilux
Investigator
Investigator

Tried to open the app this evening, only to be greeted with no account details and being asked to link a device for some reason?! Try to link mobile, more often than not it says unable to send passcode, then on the rare occasion it does send one it is unable to verify the passcode. The I get told I've made too many passcode requests.

So I am now unable to view any of my mobile/contract details at all as the website says to log into the app but the app won't show me anything because for some unexplained reason my mobile account is no longer linked?

1 REPLY 1
Leanne_T
EE Community Support Team

Hi @V8Hilux 

Thanks for coming back to the community. 

How long has this been happening? 

When was the last time you accessed the app?

Leanne 🙂