We can’t download our invoices

[Katie_B]

Hi @fredcoupe1. 

Thanks for coming here. 

What happens when you try to download your invoice?

Do you see an error message?

Katie 

[kathrynA]

i cant see mine either. click on 'Bills & Payments' in MyEE and it shows nothing. been a business customer for years and suddenly nothing listed.

[Christopher_G]

Hi @kathrynA 

Welcome to the community.

I'm sorry to hear that. I recommend speaking with our business support team so they can help you with this.

Chris

[Jam81]

This is an ongoing problem. Is there any update?  I have not been able to access our business bills and payments or subscriptions for weeks.  Nothing comes up at all - it just won't load.  No matter the device or browser.

I am overseas  (Australia) supporting a UK business, so cannot download the app or easily contact customer service.

[Rach_H]

Hi @Jam81,

Welcome to the Community!

The best people to speak to for an update would be our Business team, and you can call us over Skype from abroad, if this is easier for you.

Rach